MC1465262 High
Dynamics 365 Contact Center - Secondary device for notifications in Digital Messaging conversations
Summary AI-generated
Customer service reps in Dynamics 365 Contact Center can set up and personalize a secondary audio device for digital messaging notifications starting September 15, 2026.
Written by Azure OpenAI (gpt-4.1) from the text of the post below. It can be incomplete or wrong; the original post is authoritative.
Similar posts
Search for more like this- MC1225152 Dynamics 365 Contact Center – Desktop Companion App support for Embedded Mode
- MC1465319 Dynamics 365 Contact Center - Use redesigned embedded CSR widget for Contact Center
- MC1448669 Dynamics 365 Contact Center - Equip voice agents with custom voice
- MC1239656 Dynamics 365 Contact Center – Leverage rich media messaging across channels
- MC1411146 Dynamics 365 Contact Center - Use enhanced customer-first direct callbacks
- MC1465307 Dynamics 365 Contact Center - Teams Presence Sync
Original post from Microsoft
We are announcing the ability to use a secondary device for notifications in Digital Messaging conversations in Dynamics 365 Contact Center. This feature will reach general availability on September 15, 2026.
How does this affect me?
With this feature, customer service representatives (CSRs) can set up a secondary audio device to help ensure they don’t miss assigned conversations on digital messaging channels.
Key functionality of this feature includes:
This message is for awareness, and no action is required.
How does this affect me?
With this feature, customer service representatives (CSRs) can set up a secondary audio device to help ensure they don’t miss assigned conversations on digital messaging channels.
Key functionality of this feature includes:
- Notification type control: CSRs can configure secondary device sound settings at the notification type level, including incoming conversation alerts and new message alerts.
- Channel-specific settings: Settings can be applied at the individual digital messaging channel level, giving each representative control over their audio notification experience.
- User-level personalization: Each CSR manages their own secondary device preferences with no impact on other representatives or existing channel configurations.
This message is for awareness, and no action is required.