MC1465307 High
Dynamics 365 Contact Center - Teams Presence Sync
Summary AI-generated
Admins can now sync presence status between Dynamics Contact Center and Microsoft Teams for voice representatives; feature will reach general availability September 30, 2026.
Written by Azure OpenAI (gpt-4.1) from the text of the post below. It can be incomplete or wrong; the original post is authoritative.
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Original post from Microsoft
We are announcing the ability to configure the presence sync between Dynamics Contact Center and Microsoft Teams. This feature will reach general availability on September 30, 2026.
How does this affect me?
Teams Presence Sync will enable admins to sync the presence status between Dynamics Contact Center and Microsoft Teams for representatives in voice conversations.
What action do I need to take?
This message is for awareness, and no action is required.
How does this affect me?
Teams Presence Sync will enable admins to sync the presence status between Dynamics Contact Center and Microsoft Teams for representatives in voice conversations.
What action do I need to take?
This message is for awareness, and no action is required.