MC1182704 – M365 Change Digest

One-line summary

AI-powered enhancements for SharePoint FAQ web part add on-demand AI-suggested updates, seamless FAQ import, and answer grounding in SharePoint Pages; GA postponed, public preview starts late Nov 2025.

Similar updates

Details

RoadmapIds

482198

Summary

The SharePoint FAQ web part will gain AI-powered features for on-demand update suggestions, seamless import of FAQs, and grounding answers in SharePoint Pages. Public preview starts late November 2025; GA is postponed. No admin action needed; content authors with Microsoft 365 Copilot licenses are affected.

Platforms

Web

Body (from Message Center)

Updated November 12, 2025: We are postponing the GA release for this feature at this time. We apologize for any inconvenience.

[Introduction]

We’re introducing AI-powered enhancements to the SharePoint FAQ web part to help content owners keep FAQs accurate and fresh with less effort. These updates are based on customer feedback and aim to improve content reliability and reduce manual upkeep. Key improvements include AI-suggested updates, seamless import of existing FAQs, and the ability to ground answers in SharePoint Pages.

This message is associated with Roadmap ID 482198.

[When this will happen:]

Public Preview (Worldwide, GCC): Rollout begins in late November 2025 and completes by early January 2026 (previously early December 2025).
General Availability (Worldwide, GCC): We will update via Message center when we are ready to proceed.

Who is affected: Content authors using the SharePoint FAQ web part with a Microsoft 365 Copilot license.

What will happen:

The following enhancements will be available to improve FAQ management and content accuracy:

On-demand AI-suggested FAQ updates: Authors can manually trigger a freshness check. AI will analyze grounding files and viewer-submitted questions to identify outdated or inaccurate FAQ entries and suggest revisions.

FAQ authors can trigger an on-demand update check whenever new AI-generated update suggestions are available.

Screenshot 2: FAQ authors can review and approve AI suggestions to keep the content accurate and up to date.

user settings

Seamless import of existing FAQs: Authors can copy and paste curated FAQ content directly into the SharePoint FAQ web part, enabling quick integration of existing knowledge assets.

Screenshot 3: FAQ authors can easily import Q&A pairs by simply pasting content.

user settings

SharePoint Page as grounding source: FAQ answers can be grounded in SharePoint content, including the current page or other selected pages, improving response reliability and contextual relevance.

Screenshot 4: FAQ authors can use the current page or existing pages as reference sources.

user settings

[What you can do to prepare:]

No admin action required: The feature will be enabled by default for eligible users.
Notify content authors and site owners about the new capabilities.
Update internal documentation or training materials as needed.
Review the updated FAQ web part documentation when available (expected late November).

Use a FAQ web part in SharePoint (documentation will be updated in late November)

[Compliance considerations:]

Consideration	Explanation
Does the change store new customer data?	AI-suggested updates are based on viewer-submitted questions and grounding files, which may include customer data.
Does the change introduce or significantly modify AI/ML or agent capabilities that interact with or provide access to customer data?	The update introduces AI-powered freshness checks and revision suggestions that analyze customer-submitted questions and SharePoint content.
Does the change provide a new way of communicating between users, tenants, or subscriptions?	FAQ answers can be grounded in SharePoint Pages, which may include shared content across users or tenants.
Does the change provide end users any new way of interacting with generative AI?	Content authors can interact with AI-generated suggestions for FAQ updates, including reviewing and approving them directly in the web part.

Raw JSON (for debugging)

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      "RoadmapIds": "482198",
      "Summary": "The SharePoint FAQ web part will gain AI-powered features for on-demand update suggestions, seamless import of FAQs, and grounding answers in SharePoint Pages. Public preview starts late November 2025; GA is postponed. No admin action needed; content authors with Microsoft 365 Copilot licenses are affected."
    },
    "id": "MC1182704",
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    "last_modified": "2025-11-12T17:55:48Z",
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    "title": "(Updated) SharePoint FAQ web part: AI-powered updates for easier content management and seamless import"
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