MC1483417 High
Power Platform admin center – Support Agent is now generally available; Legacy support experience retired
Summary AI-generated
PPAC Support Agent, an AI-powered support tool, becomes the default admin support experience in Power Platform admin center on October 1, 2026, replacing the legacy workflow.
Suggested actions AI-generated
- Try the PPAC Support Agent
- Provide feedback via survey at end of Support Agent workflows
- Report issues and suggest features
Written by Azure OpenAI (gpt-4.1) from the text of the post below. It can be incomplete or wrong; the original post is authoritative.
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Original post from Microsoft
We are announcing the new Power Platform admin center (PPAC) Support Agent, our AI-powered support experience, which is designed to enable self-service success and streamline the support journey for admins. This feature will be the default support experience in Power Platform admin center on October 1, 2026.
How does this affect me?
The legacy support experience in PPAC is being retired and replaced with the Support Agent experience. Should the Support Agent experience issues, a new fallback support experience has also been released, which preserves key inputs provided during Support Agent, for a warmer handoff.
PPAC Support Agent
The Support Agent uses an AI-powered workflow to understand customer issues, then help administrators identify relevant service health alerts, known issues, solutions, as well as create support requests with Microsoft. To learn more about the Support Agent, please refer to Get support in the Power Platform admin center.
The PPAC Support Agent provides several improvements over the legacy experience:
Customer Data
Data provided during support request engagement is used to deliver solutions, route, and resolve support cases.
What action do I need to take?
No action is required for this change. The updated experience will become available automatically within the Power Platform admin center.
Meanwhile, we encourage administrators to try using the PPAC Support Agent, provide feedback, report issues, and suggest features using the survey feature available at the end of Support Agent workflows.
How does this affect me?
The legacy support experience in PPAC is being retired and replaced with the Support Agent experience. Should the Support Agent experience issues, a new fallback support experience has also been released, which preserves key inputs provided during Support Agent, for a warmer handoff.
PPAC Support Agent
The Support Agent uses an AI-powered workflow to understand customer issues, then help administrators identify relevant service health alerts, known issues, solutions, as well as create support requests with Microsoft. To learn more about the Support Agent, please refer to Get support in the Power Platform admin center.
The PPAC Support Agent provides several improvements over the legacy experience:
- Conversational engagement: Admins can describe problems in plain language rather than navigating menus and complex decision trees.
- Improved answers: Support Agent uses enhanced grounding, retrieval, and orchestration to provide relevant, actionable solutions.
- Trusted sources: Support Agent draws from Microsoft public and community sources as well as internal sources like Known Issues and Service Health alerts.
- Efficient routing: Support Agent dynamically asks for missing context and details to better route cases to the right support team for faster escalation and resolution.
Customer Data
Data provided during support request engagement is used to deliver solutions, route, and resolve support cases.
What action do I need to take?
No action is required for this change. The updated experience will become available automatically within the Power Platform admin center.
Meanwhile, we encourage administrators to try using the PPAC Support Agent, provide feedback, report issues, and suggest features using the survey feature available at the end of Support Agent workflows.