MC1421920 – M365 Change Digest

One-line summary

Microsoft is retiring the Surveys agent and transitioning users to a unified Copilot-powered experience in Microsoft Forms, with improved AI features and no license change.

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Details

Summary

Microsoft is retiring the Surveys agent by August 31, 2026, transitioning users to a unified Copilot-powered experience in Microsoft Forms. Existing forms and conversation history remain accessible, with no licensing changes or required actions. Users will be redirected seamlessly, and the new experience is enabled by default.

Body (from Message Center)

[What and Why:]

Microsoft is retiring the Surveys agent and transitioning customers to a unified, Copilot-powered experience within Microsoft Forms. This change streamlines form creation, data collection, and analysis into a single, integrated experience—improving productivity and providing more advanced AI-driven capabilities without requiring additional licensing. Users can continue their workflows seamlessly while benefiting from enhanced Copilot features built directly into Forms.

[Rollout Schedule:]

Retirement completion: August 31, 2026 (removal from Agent Store)

[Impact on Your Organization:]

Who is affected: All users who currently use the Surveys agent in Microsoft 365 Copilot

Platforms/Services:

Microsoft 365 Copilot
Microsoft Forms (Web)

What will happen:

The Surveys agent will be retired and removed from the Agent Store.
Users will be redirected to Microsoft Forms when accessing Surveys agent.
Copilot capabilities for surveys will continue within Microsoft Forms via the dynamic action button.
Existing forms created through Surveys agent will remain accessible in Microsoft Forms.
Users will retain access to their past Surveys agent conversation history in Microsoft 365 Copilot.
No changes to licensing or permissions are required.
The new experience is enabled by default; no admin configuration is needed.

[Action Required/Recommendations:]

No action is required.
Inform users about the transition to avoid confusion when redirects occur.
Update internal documentation referencing the Surveys agent.
Prepare helpdesk teams for potential user questions during the transition period.

Learn more:

Evolving the Copilot experience in Microsoft Forms
Message Center post MC1229954

[Compliance considerations:]

No compliance considerations identified, review as appropriate for your organization.

Raw JSON (for debugging)

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{
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    "ai_action_required_by": "2026-08-31T00:00:00Z",
    "ai_actions": [
      "Inform users about the transition",
      "Update internal documentation referencing the Surveys agent",
      "Prepare helpdesk teams for potential user questions during the transition period"
    ],
    "ai_master_tags": [
      "User",
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      "No Copilot License"
    ],
    "ai_model": "gpt-4.1",
    "ai_summary": "Microsoft is retiring the Surveys agent and transitioning users to a unified Copilot-powered experience in Microsoft Forms, with improved AI features and no license change.",
    "ai_topics": [
      "Forms",
      "Copilot"
    ],
    "category": "planForChange",
    "details_map": {
      "Summary": "Microsoft is retiring the Surveys agent by August 31, 2026, transitioning users to a unified Copilot-powered experience in Microsoft Forms. Existing forms and conversation history remain accessible, with no licensing changes or required actions. Users will be redirected seamlessly, and the new experience is enabled by default."
    },
    "id": "MC1421920",
    "importance": 5,
    "is_major_change": true,
    "last_modified": "2026-07-09T21:37:41Z",
    "ms_products": [
      "Forms",
      "Copilot"
    ],
    "platforms": null,
    "roadmap_ids": [],
    "services": [
      "Microsoft Forms",
      "Microsoft Copilot (Microsoft 365)"
    ],
    "severity": "normal",
    "tags": [
      "User impact",
      "Admin impact",
      "Retirement"
    ],
    "title": "Surveys agent retirement and transition to Copilot in Microsoft Forms"
  }
}