MC1466584 High
Dynamics 365 Contact Center- Use data masking to protect customer data
Summary AI-generated
Data masking in Dynamics 365 Contact Center will allow customer service reps to manually redact sensitive customer messages, complementing automatic masking, GA September 30, 2026.
Written by Azure OpenAI (gpt-4.1) from the text of the post below. It can be incomplete or wrong; the original post is authoritative.
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Original post from Microsoft
We are announcing the ability to use data masking to protect customer data in Dynamics 365 Contact Center. This feature will reach general availability on September 30, 2026.
How does this affect me?
With this feature, customer service representatives can select individual messages from the customer and redact them, so the customer's PII isn't stored in your repository. This feature complements the existing automatic data masking rules with both automatic and manual masking.
What action do I need to take?
This message is for awareness, and no action is required.
How does this affect me?
With this feature, customer service representatives can select individual messages from the customer and redact them, so the customer's PII isn't stored in your repository. This feature complements the existing automatic data masking rules with both automatic and manual masking.
What action do I need to take?
This message is for awareness, and no action is required.