MC1265742 High
Dynamics 365 Contact Center - Consent-Based Recording for Voice Interactions
Summary AI-generated
Dynamics 365 Contact Center adds consent-based call recording, prompting customers before recording or transcription; available from April 30, 2026.
Written by Azure OpenAI (gpt-4.1) from the text of the post below. It can be incomplete or wrong; the original post is authoritative.
Similar posts
Search for more like this- MC1324991 Dynamics 365 Contact Center - Consult, transfer securely for PSTN numbers, and IVR
- MC1268720 Dynamics 365 Sales - Get integrated inbound and outbound calling with Sales Hub dialer
- MC1448669 Dynamics 365 Contact Center - Equip voice agents with custom voice
- MC1239842 Dynamics 365 Contact Center - Run voice outbound campaigns with proactive engagement
- MC1265792 Dynamics 365 Contact Center - Identify your customers with enhanced authentication
- MC1453623 Dynamics 365 Contact Center – Use voice biometrics to authenticate for increased security
Original post from Microsoft
We are introducing consent-based recording in Dynamics 365 Contact Center to enhance trust, ensure regulatory compliance, and reduce risk during customer voice interactions. This feature captures explicit customer consent at the start of calls with voice agents. This feature will reach general availability on April 30, 2026.
How does this affect me?
Calls with voice agents will now include a proactive consent prompt before recording or transcription begins. If consent is declined, calls continue without recording or transcription, and this preference carries over if the call transfers to a service representative. This ensures a consistent, privacy-respecting experience and helps meet voice-specific compliance requirements.
What action do I need to take?
This message is for awareness, and no action is required.
How does this affect me?
Calls with voice agents will now include a proactive consent prompt before recording or transcription begins. If consent is declined, calls continue without recording or transcription, and this preference carries over if the call transfers to a service representative. This ensures a consistent, privacy-respecting experience and helps meet voice-specific compliance requirements.
What action do I need to take?
This message is for awareness, and no action is required.