MC1453678 High
Dynamics 365 Commerce – On-behalf-of support now available in Microsoft Entra External ID
Summary AI-generated
On-behalf-of ordering using Microsoft Entra External ID will be generally available in Dynamics 365 Commerce on September 11, 2026, enabling sales agents to order for customers.
Written by Azure OpenAI (gpt-4.1) from the text of the post below. It can be incomplete or wrong; the original post is authoritative.
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Original post from Microsoft
We are announcing the ability to enable on-behalf-of ordering for Microsoft Entra External ID (EEID) in Dynamics 365 Commerce. This feature will reach general availability on September 11, 2026
How does this affect me?
On-behalf-of (OBO) ordering with Microsoft Entra External ID (EEID) is a foundational B2B commerce capability that allows customer service representatives, distributors, and sales agents to place orders on behalf of customers, a common requirement in complex B2B purchasing scenarios. It also enables new B2B customers to migrate to EEID without losing critical, sales-assisted ordering capabilities while preserving support for distributor-led, contact center, and agent-assisted ordering scenarios.
What action do I need to take?
This message is for awareness, and no action is required.
How does this affect me?
On-behalf-of (OBO) ordering with Microsoft Entra External ID (EEID) is a foundational B2B commerce capability that allows customer service representatives, distributors, and sales agents to place orders on behalf of customers, a common requirement in complex B2B purchasing scenarios. It also enables new B2B customers to migrate to EEID without losing critical, sales-assisted ordering capabilities while preserving support for distributor-led, contact center, and agent-assisted ordering scenarios.
What action do I need to take?
This message is for awareness, and no action is required.