MC1453678 – M365 Change Digest

One-line summary

On-behalf-of ordering using Microsoft Entra External ID will be generally available in Dynamics 365 Commerce on September 11, 2026, enabling sales agents to order for customers.

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Body (from Message Center)

We are announcing the ability to enable on-behalf-of ordering for Microsoft Entra External ID (EEID) in Dynamics 365 Commerce. This feature will reach general availability on September 11, 2026

How does this affect me?
On-behalf-of (OBO) ordering with Microsoft Entra External ID (EEID) is a foundational B2B commerce capability that allows customer service representatives, distributors, and sales agents to place orders on behalf of customers, a common requirement in complex B2B purchasing scenarios. It also enables new B2B customers to migrate to EEID without losing critical, sales-assisted ordering capabilities while preserving support for distributor-led, contact center, and agent-assisted ordering scenarios.

What action do I need to take?
This message is for awareness, and no action is required.

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    "ai_action_required_by": "2026-09-11T00:00:00Z",
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    "ai_summary": "On-behalf-of ordering using Microsoft Entra External ID will be generally available in Dynamics 365 Commerce on September 11, 2026, enabling sales agents to order for customers.",
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    ],
    "category": "stayInformed",
    "details_map": {},
    "id": "MC1453678",
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    "is_major_change": false,
    "last_modified": "2026-08-12T17:25:45Z",
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    "tags": [
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    "title": "Dynamics 365 Commerce \u2013 On-behalf-of support now available in Microsoft Entra External ID"
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