MC1443081 High
Dynamics 365 Contact Center - Split recordings speaker-wise in closed conversation view (Preview)
Summary AI-generated
Supervisors can now split conversation recordings by speaker in Dynamics 365 Contact Center, improving review by enabling direct navigation to customer or agent speech.
Written by Azure OpenAI (gpt-4.1) from the text of the post below. It can be incomplete or wrong; the original post is authoritative.
Similar posts
Search for more like this- MC1265787 Dynamics 365 Contact Center – Evaluate multiple conversations using Quality Evaluation Agent
- MC1391926 Dynamics 365 Contact Center - Boost contact center efficiency with real-time streaming analytics
- MC1448669 Dynamics 365 Contact Center - Equip voice agents with custom voice
- MC1238923 Dynamics 365 Customer Service - Record and review full‑screen representative activity
- MC1265742 Dynamics 365 Contact Center - Consent-Based Recording for Voice Interactions
- MC1198596 Dynamics 365 Contact Center – Evaluate closed conversations with Quality Evaluation Agent
Original post from Microsoft
Update: Release of this feature has been updated.
We are announcing the ability to split recordings by speaker in the closed conversation view in Dynamics 365 Contact Center. This feature will reach general availability on September 30, 2026.
How does this affect me?
This feature enables you to split recordings by speaker in the closed conversation view. This transforms the review process from a linear playback into a targeted, navigable experience. Supervisors can directly go to specific speakers sections, such as the customer or service representatives, without going through the entire audio.
What action do I need to take?
This message is for awareness and no action is required.
If you would like more information on this feature, please visit Split recordings speaker-wise in closed conversation view.
We are announcing the ability to split recordings by speaker in the closed conversation view in Dynamics 365 Contact Center. This feature will reach general availability on September 30, 2026.
How does this affect me?
This feature enables you to split recordings by speaker in the closed conversation view. This transforms the review process from a linear playback into a targeted, navigable experience. Supervisors can directly go to specific speakers sections, such as the customer or service representatives, without going through the entire audio.
What action do I need to take?
This message is for awareness and no action is required.
If you would like more information on this feature, please visit Split recordings speaker-wise in closed conversation view.