MC1411141 – M365 Change Digest

One-line summary

Dynamics 365 Contact Center will be certified for use on Windows 365 virtual PCs, with public preview available July 31, 2026. No immediate admin action required.

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Update: Release of this feature has been postponed; we will announce a new date in the future.

We are announcing Dynamics 365 Contact Center certification for Windows 365 virtual PCs. This feature will reach public preview on July 31, 2026.

How does this affect me?
This feature certifies Dynamics 365 Contact Center for use on Windows 365 virtual PCs, ensuring the solution delivers a reliable and supported experience when accessed from cloud-based Windows desktops. This certification provides the following capabilities:

Organizations can deploy Dynamics 365 Contact Center on Windows 365 virtual PCs with confidence.
Customer service representatives can securely access the Contact Center solution from a managed, cloud-hosted Windows environment without requiring physical devices.
IT teams benefit from centralized device management, improved security posture, and streamlined provisioning and offboarding.

What action do I need to take?
This message is for awareness, and no action is required.

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    "ai_summary": "Dynamics 365 Contact Center will be certified for use on Windows 365 virtual PCs, with public preview available July 31, 2026. No immediate admin action required.",
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    "id": "MC1411141",
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    "last_modified": "2026-07-01T13:56:31Z",
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    "title": "Dynamics 365 Contact Center - Dynamics 365 Contact Center Certification for Windows 365 Virtual PCs"
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