MC1279071 – M365 Change Digest

One-line summary

The Teams Queues app is coming to mobile (iOS/Android), letting licensed calling reps and supervisor leads manage call queues and participation from their phones, starting mid-May through July 2026.

Similar updates

Details

RoadmapIds

559386

FeatureStatusJson

{"0":[{"RoadmapId":0,"McPostId":"MC1279071","Platform":"IOS","Status":"InRollout","LastUpdateTime":"2026-07-08T03:00:21.3912643Z","LatestRing":"StandardRelease","TenantRolloutRing":"StandardRelease"},{"RoadmapId":0,"McPostId":"MC1279071","Platform":"All","Status":"InRollout","LastUpdateTime":"2026-07-08T03:00:21.3912644Z","LatestRing":"StandardRelease","TenantRolloutRing":"StandardRelease"}]}

Summary

The Queues app in Microsoft Teams mobile (iOS and Android) will allow calling representatives and supervisors to manage call queues, view queue details, and call history on the go. Rollout begins mid-May 2026, completing by end of July, enabled by default for licensed Teams Phone and Premium users.

Platforms

Android, iOS

Body (from Message Center)

Updated July 7, 2026: We have updated the timeline. Thank you for your patience.

[Introduction]

The Queues app on Microsoft Teams mobile (iOS and Android) allows calling representatives and supervisor leads to manage call queues and handle customer calls while away from their desks. This update extends existing Queues functionality to the Teams mobile app, enabling users to manage queue participation and review call activity from a mobile device.

This message is associated with Microsoft 365 Roadmap ID 559386 .

[When this will happen:]

General Availability (Worldwide): We will begin rolling out in mid-May 2026 and expect to complete rollout by end of July 2026 (previously end of June).

[How this affects your organization:]

Who is affected:

Organizations using Microsoft Teams Phone
Users licensed with Teams Phone and Teams Premium
Calling representatives and supervisor leads managing call queues
Teams mobile app users (iOS and Android)

What will happen:

Calling representatives and supervisor leads will be able to:
- View the call queues they are assigned to directly from the Teams mobile app.
- Review queue details, including the full list of queue members.
- View queue-related call history on mobile devices.
Calling representatives will be able to:
- Opt in or opt out of queue call routing while on the go.
Supervisor leads will be able to:
- Bulk manage queue participation for their teams from mobile
The experience:
- Is enabled by default for eligible users.
- Respects existing licensing, policies, and administrative controls.
- Matches the governance model of the desktop Queues app.

This mobile access helps teams respond faster, manage calls more efficiently, and maintain a consistent customer experience regardless of location.

Screenshot 1: Queues home view:

user settings

Screenshot 2: Queue details view:

user settings

[What you can do to prepare:]

No action is required.

You may optionally:

Ensure impacted users are licensed with Teams Phone and Teams Premium.
Inform calling representatives and supervisor leads who rely on mobile-first workflows about this new capability.
Update internal helpdesk or user documentation to reference mobile queue management.

Learn more: Manage Queues app for Microsoft Teams - Microsoft Teams | Microsoft Learn (will be updated before rollout)

[Compliance considerations:]

Area	Explanation
New ways of communicating between users	This change extends existing call queue communication workflows to the Microsoft Teams mobile app. Calling representatives and supervisor leads can manage queue participation.
User ability to enable or disable the feature themselves	Calling representatives can opt in or opt out of call queue participation directly from the Teams mobile app. This behavior is consistent with existing queue participation controls available on desktop and does not bypass admin policies or licensing requirements.

Raw JSON (for debugging)

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{
  "snapshot_item": {
    "action_required_by": null,
    "ai_action_required_by": "2026-05-15T00:00:00Z",
    "ai_actions": [
      "Optionally ensure users have Teams Phone and Teams Premium licenses",
      "Inform mobile-focused reps/leads of new mobile queue capabilities",
      "Update helpdesk/user docs to mention mobile queue management"
    ],
    "ai_master_tags": [
      "User",
      "Admin"
    ],
    "ai_model": "gpt-4.1",
    "ai_summary": "The Teams Queues app is coming to mobile (iOS/Android), letting licensed calling reps and supervisor leads manage call queues and participation from their phones, starting mid-May through July 2026.",
    "ai_topics": [
      "Teams"
    ],
    "category": "planForChange",
    "details_map": {
      "FeatureStatusJson": "{\"0\":[{\"RoadmapId\":0,\"McPostId\":\"MC1279071\",\"Platform\":\"IOS\",\"Status\":\"InRollout\",\"LastUpdateTime\":\"2026-07-08T03:00:21.3912643Z\",\"LatestRing\":\"StandardRelease\",\"TenantRolloutRing\":\"StandardRelease\"},{\"RoadmapId\":0,\"McPostId\":\"MC1279071\",\"Platform\":\"All\",\"Status\":\"InRollout\",\"LastUpdateTime\":\"2026-07-08T03:00:21.3912644Z\",\"LatestRing\":\"StandardRelease\",\"TenantRolloutRing\":\"StandardRelease\"}]}",
      "Platforms": "Android, iOS",
      "RoadmapIds": "559386",
      "Summary": "The Queues app in Microsoft Teams mobile (iOS and Android) will allow calling representatives and supervisors to manage call queues, view queue details, and call history on the go. Rollout begins mid-May 2026, completing by end of July, enabled by default for licensed Teams Phone and Premium users."
    },
    "id": "MC1279071",
    "importance": 5,
    "is_major_change": true,
    "last_modified": "2026-07-07T16:38:25Z",
    "ms_products": [
      "Teams"
    ],
    "platforms": "Android, iOS",
    "roadmap_ids": [
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    "services": [
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    "severity": "normal",
    "tags": [
      "Updated message",
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      "User impact",
      "Admin impact"
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    "title": "(Updated) Queues app on Microsoft Teams mobile"
  }
}