MC1237595 Low
Dynamics 365 Customer Service - Support multilingual evaluation criteria
Summary AI-generated
Dynamics 365 Customer Service now lets supervisors set and receive evaluation results in the same selected language, supporting multilingual assessments.
Written by Azure OpenAI (gpt-4.1) from the text of the post below. It can be incomplete or wrong; the original post is authoritative.
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Original post from Microsoft
We are announcing the ability to define evaluation criteria in a selected language and receive evaluation results in that same language in Dynamics 365 Customer Service. This feature is now available.
How does this affect me?
With this feature, supervisors will be able to create and manage language-specific evaluation criteria. Evaluations will return outcomes, explanations, and insights in the same language and will continue to support versioning and simulation.
What action do I need to take?
This message is for awareness, and no action is required.
How does this affect me?
With this feature, supervisors will be able to create and manage language-specific evaluation criteria. Evaluations will return outcomes, explanations, and insights in the same language and will continue to support versioning and simulation.
What action do I need to take?
This message is for awareness, and no action is required.