MC1231135 High
Dynamics 365 Contact Center - Set a custom voice for voice agents
Summary AI-generated
Dynamics 365 Contact Center will support custom voice agents, allowing integration of approved custom voice models, available from February 27, 2026.
Written by Azure OpenAI (gpt-4.1) from the text of the post below. It can be incomplete or wrong; the original post is authoritative.
Similar posts
Search for more like this- MC1448669 Dynamics 365 Contact Center - Equip voice agents with custom voice
- MC1225152 Dynamics 365 Contact Center – Desktop Companion App support for Embedded Mode
- MC1453623 Dynamics 365 Contact Center – Use voice biometrics to authenticate for increased security
- MC1454344 Dynamics 365 Contact Center - Use voice biometrics to authenticate for increased security
- MC1437544 Dynamics 365 Contact Center - Information regarding the end of support for Customer Intent Agent in Voice
- MC1265742 Dynamics 365 Contact Center - Consent-Based Recording for Voice Interactions
Original post from Microsoft
We are announcing the ability to set a custom voice for voice agents in Dynamics 365 Contact Center. This feature will reach general availability on February 27, 2026.
How does this affect me?
With this feature, you can set a custom voice for your voice agents. After gaining approval through Microsoft's Responsible AI practices and building a custom voice model, you can then integrate with Dynamics 365 Contact Center.
Navigate to Channels > Custom AI Voices > + Connect Custom Voice.
You will be prompted through a series of cascading drop-down boxes to select the speech resource and custom voice model to connect. Once connected, you can create a voice channel for self-service and use the custom voice.
What action do I need to take?
This message is for awareness, and no action is required.
How does this affect me?
With this feature, you can set a custom voice for your voice agents. After gaining approval through Microsoft's Responsible AI practices and building a custom voice model, you can then integrate with Dynamics 365 Contact Center.
Navigate to Channels > Custom AI Voices > + Connect Custom Voice.
You will be prompted through a series of cascading drop-down boxes to select the speech resource and custom voice model to connect. Once connected, you can create a voice channel for self-service and use the custom voice.
What action do I need to take?
This message is for awareness, and no action is required.