MC1226053 High
Dynamics 365 Customer Service - Generate short‑term forecast duration up to one year
Summary AI-generated
Dynamics 365 Customer Service will support forecast scenarios up to one year, improving long-term staffing planning; feature available February 27, 2026 after delay.
Suggested actions AI-generated
- Install Workforce Management for Customer Service package from Power Platform admin center
Written by Azure OpenAI (gpt-4.1) from the text of the post below. It can be incomplete or wrong; the original post is authoritative.
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Original post from Microsoft
Update: Release of this feature has been postponed; we will announce a new date in the future.
We are announcing the ability to generate short‑term forecast scenarios with a duration of up to 365 days (one year) in Dynamics 365 Customer Service. This feature will reach general availability on February 27, 2026.
How does this affect me?
This enhancement removes the previous 6-week short-term forecasting limitation, allowing supervisors to create forecasts for staffing needs up to one year in advance. This will help improve long-term planning for operational demand.
What action do I need to take?
To use this feature, you must install the Workforce Management for Customer Service package from the Power Platform admin center.
We are announcing the ability to generate short‑term forecast scenarios with a duration of up to 365 days (one year) in Dynamics 365 Customer Service. This feature will reach general availability on February 27, 2026.
How does this affect me?
This enhancement removes the previous 6-week short-term forecasting limitation, allowing supervisors to create forecasts for staffing needs up to one year in advance. This will help improve long-term planning for operational demand.
What action do I need to take?
To use this feature, you must install the Workforce Management for Customer Service package from the Power Platform admin center.