MC1226042 High
Dynamics 365 Customer Service - Generate long-term forecasts up to three years
Summary AI-generated
Dynamics 365 Customer Service now supports forecast scenarios up to 3 years (1095 days) for enhanced long-term workforce planning, available from March 31, 2026.
Suggested actions AI-generated
- Install Workforce Management for Customer Service package from Power Platform admin center to enable feature
Written by Azure OpenAI (gpt-4.1) from the text of the post below. It can be incomplete or wrong; the original post is authoritative.
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Original post from Microsoft
Update: Release of this feature has been updated.
We are announcing the ability to generate long-term forecasts of up to three years in Dynamics 365 Customer Service. This feature will reach general availability on March 31, 2026.
How does this affect me?
Supervisors will be able to create forecast scenarios with durations up to 1095 days (three years), extending the previous 6-month limitation. This enhancement supports more accurate long-term workforce planning, budgeting, and strategic decision-making with daily granularity predictions. It enables improved visibility into demand for annual and multi-year planning.
What action do I need to take?
To use this feature, you must install the Workforce Management for Customer Service package from the Power Platform admin center.
We are announcing the ability to generate long-term forecasts of up to three years in Dynamics 365 Customer Service. This feature will reach general availability on March 31, 2026.
How does this affect me?
Supervisors will be able to create forecast scenarios with durations up to 1095 days (three years), extending the previous 6-month limitation. This enhancement supports more accurate long-term workforce planning, budgeting, and strategic decision-making with daily granularity predictions. It enables improved visibility into demand for annual and multi-year planning.
What action do I need to take?
To use this feature, you must install the Workforce Management for Customer Service package from the Power Platform admin center.