MC1215836 High
Dynamics 365 Contact Center- Set least active assignment as default in messaging queues
Summary AI-generated
Dynamics 365 Contact Center will default to assigning conversations to the least active reps across messaging and voice channels starting February 6, 2026.
Written by Azure OpenAI (gpt-4.1) from the text of the post below. It can be incomplete or wrong; the original post is authoritative.
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Original post from Microsoft
We are announcing the ability to set the least active assignment as the default in messaging queues in Dynamics 365 Contact Center. This feature will reach general availability on February 6, 2026.
How does this affect me?
This feature assigns conversations by default to the least active customer service representatives across messaging and voice channels.
What action do I need to take?
This message is for awareness, and no action is required.
How does this affect me?
This feature assigns conversations by default to the least active customer service representatives across messaging and voice channels.
What action do I need to take?
This message is for awareness, and no action is required.