MC1181931 – M365 Change Digest

One-line summary

Starting February 6, 2026, new messaging queues will default to the 'least active' assignment strategy instead of 'highest capacity'; admins can still change this setting.

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Details

Body (from Message Center)

We are announcing that the default assignment strategy for new messaging queues will be set to "least active." This change will reach general availability on February 6, 2026.

How does this affect me?
When a new messaging queue is configured, instead of "Highest Capacity," the default assignment strategy will be "least active." Admins can modify the choice of strategy for the queue in the same experience.

What action do I need to take?
This message is for awareness, and no action is required.

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    "ai_summary": "Starting February 6, 2026, new messaging queues will default to the \u0027least active\u0027 assignment strategy instead of \u0027highest capacity\u0027; admins can still change this setting.",
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    "id": "MC1181931",
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    "title": "Dynamics 365 Contact Center - Update default Messaging Queues assignment strategy - Least Active"
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