MC1213470 High
Dynamics 365 Apps – Audit data for entity routing configurations and entities
Summary AI-generated
Audit data for routing configurations in Dynamics 365 Contact Center and Customer Service will be generally available on January 31, 2026, enabling admins to log changes to routing entities.
Written by Azure OpenAI (gpt-4.1) from the text of the post below. It can be incomplete or wrong; the original post is authoritative.
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Original post from Microsoft
We are announcing the ability to audit data for entities and entity routing configurations within both Dynamics 365 Contact Center and Dynamics 365 Customer Service. This feature will reach general availability on January 31, 2026.
How does this affect me?
With this feature, administrators can generate an audit log of changes made to routing configurations. The routing entities and configurations that can be enabled for auditing include assignment rules, prioritization rules, classification rules, route to queue rules, line of business (intent), user groups, intent groups, intents, and operating hours.
What action do I need to take?
This message is for awareness, and no action is required.
How does this affect me?
With this feature, administrators can generate an audit log of changes made to routing configurations. The routing entities and configurations that can be enabled for auditing include assignment rules, prioritization rules, classification rules, route to queue rules, line of business (intent), user groups, intent groups, intents, and operating hours.
What action do I need to take?
This message is for awareness, and no action is required.