MC1519860 High
Intelligent Call Delegation in Teams
Summary AI-generated
Intelligent call delegation in Teams uses AI to assist with incoming calls, answering, gathering context, and scheduling follow-ups via Microsoft Bookings.
Suggested actions AI-generated
- Configure Intelligent call delegation policies for users
Written by Azure OpenAI (gpt-4.1) from the text of the post below. It can be incomplete or wrong; the original post is authoritative.
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Original post from Microsoft
[What and Why:]
Incoming Teams calls don't wait for a break in your day. Intelligent call delegation provides AI-powered calling assistance so you can focus on the conversations that matter most. It answers calls and gathers context, helping you decide whether to pick up and engage the caller. It can also schedule follow-up appointments through an integration with Microsoft Bookings so you can reconnect with callers at a more convenient time.
This message is associated with Microsoft 365 Roadmap ID 565216
[Rollout Schedule:]
Public Preview (Worldwide): We will begin rolling out in mid-November 2026 and expect to complete by late November 2026.
General Availability (Worldwide): We will begin rolling out in January 2027 and expect to complete by late January 2027.
[Impact on Your Organization:]
Who is affected:
- Users provisioned with the appropriate Teams licensing for Intelligent call delegation.
Platforms/Services:
- Microsoft Teams Calling
- Microsoft Bookings (for follow-up appointment scheduling)
What will happen:
- Once a user is provisioned with the appropriate licensing, users will be enabled to configure Intelligent call delegation under Call Settings.
- Depending on admin configuration, users will have configuration options to personalize their intelligent delegate.
[Action Required/Recommendations:]
Admins will be enabled with Personal attendant policies that allow them to configure Intelligent call delegation settings for their users.
[Compliance considerations:]
No compliance considerations identified. Review as appropriate for your organization.
Additional details from Microsoft
- RoadmapIds
- 565216
- Summary
- Intelligent Call Delegation in Teams uses AI to answer calls, gather context, and schedule follow-ups via Microsoft Bookings, helping users focus on important conversations. Rolling out from November 2026 (preview) to January 2027 (general availability), it requires appropriate licensing and admin configuration. No compliance issues identified.
- Platforms
- Desktop, Mac