MC1502773 Medium
Dynamics 365 Sales - Information regarding the retirement of the Dynamics 365 Sales Insights standalone add-on
Summary AI-generated
Dynamics 365 Sales Insights add-on reaches end of support Nov 1, 2026; customers should transition to Sales Premium to retain capabilities.
Suggested actions AI-generated
- Review Dynamics 365 Sales licensing with Microsoft account team or partner
- Identify users relying on Sales Insights capabilities
- Confirm pricing under your agreement
- Plan license transition to Dynamics 365 Sales Premium if needed
Written by Azure OpenAI (gpt-4.1) from the text of the post below. It can be incomplete or wrong; the original post is authoritative.
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Original post from Microsoft
Starting November 1, 2026, Dynamics 365 Sales Insights as a standalone add-on will have reached end of support. Sales Insights is a legacy offering whose capabilities are already included in Sales Premium.
Sales Premium delivers the Sales Insights capabilities at the same price as the Sales Enterprise + Sales Insights combination. It also includes Copilot Credits, additional Dataverse storage capacity, and access to new Sales Premium capabilities. This change is intended to reduce licensing complexity.
How does this affect me?
Existing Sales Insights customers will retain access through the end of their current contract term, with no immediate disruption from this retirement.
At renewal, the Sales Insights add-on will no longer be available. Customers who want to continue using Sales Insights capabilities should transition to Dynamics 365 Sales Premium. Customers who do not need those capabilities may continue with Dynamics 365 Sales Enterprise.
What action do I need to take?
To prepare for this change:
Sales Premium delivers the Sales Insights capabilities at the same price as the Sales Enterprise + Sales Insights combination. It also includes Copilot Credits, additional Dataverse storage capacity, and access to new Sales Premium capabilities. This change is intended to reduce licensing complexity.
How does this affect me?
Existing Sales Insights customers will retain access through the end of their current contract term, with no immediate disruption from this retirement.
At renewal, the Sales Insights add-on will no longer be available. Customers who want to continue using Sales Insights capabilities should transition to Dynamics 365 Sales Premium. Customers who do not need those capabilities may continue with Dynamics 365 Sales Enterprise.
What action do I need to take?
To prepare for this change:
- Before renewal, review your Dynamics 365 Sales licensing with your Microsoft account team or partner.
- Identify users who rely on Sales Insights capabilities, confirm pricing under your agreement, and plan the license transition to Dynamics 365 Sales Premium if you want to retain those capabilities.