MC1492276 High
Dynamics 365 Contact Center - Improved feature discoverability within Contact Center Admin Center
Summary AI-generated
Discoverability enhancements in Dynamics 365 Contact Center add new 'What's New' and 'Did You Know' sections in Copilot Service admin center, reaching public preview October 23, 2026.
Written by Azure OpenAI (gpt-4.1) from the text of the post below. It can be incomplete or wrong; the original post is authoritative.
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Original post from Microsoft
We are announcing improvements for discovering the latest features and news about capabilities in Dynamics 365 Contact Center. This feature will reach public preview on October 23, 2026.
How does this affect me?
With these discoverability improvements, administrators can more easily discover what's new, understand the value of key capabilities, and take the next step toward adoption. This feature connects administrators to relevant learning and adoption resources with two new experiences:
This message is for awareness, and no action is required.
How does this affect me?
With these discoverability improvements, administrators can more easily discover what's new, understand the value of key capabilities, and take the next step toward adoption. This feature connects administrators to relevant learning and adoption resources with two new experiences:
- A What's New section will showcase new features in Copilot Service admin center.
- A Did You Know section will highlight timely product updates, announcements, events, and other relevant information.
This message is for awareness, and no action is required.