MC1476008 High
Dynamics 365 Field Service – Automate optimizations with Scheduling Operations Agent (Preview)
Summary AI-generated
Dynamics 365 Field Service introduces recurring optimization scheduling via the Scheduling Operations Agent, allowing automatic, goal-based schedule optimization and application.
Written by Azure OpenAI (gpt-4.1) from the text of the post below. It can be incomplete or wrong; the original post is authoritative.
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Original post from Microsoft
We are announcing the ability to automatically schedule and run recurring optimizations through the Scheduling Operations Agent in Dynamics 365 Field Service. This feature will reach public preview on September 30, 2026.
How does this affect me?
This feature enables the following capabilities:
This message is for awareness, and no action is required.
If you would like more information on this feature, please visit Scheduling Operations Agent overview.
How does this affect me?
This feature enables the following capabilities:
- Configure recurring optimization schedules: Create optimization plans that automatically run on a defined schedule, eliminating the need to manually start each optimization run.
- Customize optimization goals: Add and weigh optimization objectives to better reflect organizational priorities and desired scheduling outcomes.
- Automatically apply optimized schedules: The Scheduling Operations Agent evaluates resource availability, existing schedules, and unscheduled requirements, then optimizes and applies schedules based on configured constraints and goals.
This message is for awareness, and no action is required.
If you would like more information on this feature, please visit Scheduling Operations Agent overview.