MC1449174 High Major change
Microsoft Teams: Microsoft Teams live chat retirement
Summary AI-generated
Microsoft Teams live chat is being retired; new customers can't set it up from August 2026, and all support and message relaying ends in October 2026.
Suggested actions AI-generated
- Remove Microsoft Teams live chat widget from all websites by October 5, 2026
- Notify internal users about live chat retirement and service interruption
- Review and migrate customer engagement workflows to an alternative before support ends
Written by Azure OpenAI (gpt-4.1) from the text of the post below. It can be incomplete or wrong; the original post is authoritative.
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Original post from Microsoft
[What and why]
Microsoft Teams live chat is being retired. Starting in August 2026, new customers will no longer be able to set up Microsoft Teams live chat. Starting in October 2026, Microsoft Teams live chat will no longer be supported and will stop relaying customer chat messages from websites to Teams.
This retirement allows us to focus investments on newer customer engagement and communication experiences.
[Rollout schedule]
- Early August 2026: New customers can no longer set up Microsoft Teams live chat.
- Early October 2026: Microsoft Teams live chat support ends and the service stops relaying customer chat messages.
- Rollout completion is expected by mid-October 2026.
[Impact on your organization]
Who is affected
- Organizations currently using Microsoft Teams live chat to route customer conversations from their websites into Teams.
Platforms and services
- Microsoft Teams
- Website integrations using Microsoft Teams live chat
What will happen
- Beginning in early August 2026, new customers will no longer be able to configure Microsoft Teams live chat.
- Beginning in early October 2026, Microsoft Teams live chat will no longer be supported.
- The live chat widget will no longer relay customer chat messages from websites to Teams.
- Historical customer chat content stored in the Teams channel used for live chat will remain available and will not be removed as part of this retirement.
[Action required and recommendations]
Administrators using Microsoft Teams live chat should:
- Remove the Microsoft Teams live chat widget from all websites by October 5, 2026. On the HTML pages where the widget is embedded, look for the <script> tag with id="chatbot" and remove it.
- Notify internal users who rely on Microsoft Teams live chat about the retirement and resulting service interruption.
- Review existing customer engagement workflows and implement an alternative solution before support ends.
Learn more
[Compliance considerations]
No compliance considerations identified. Review as appropriate for your organization.
Additional details from Microsoft
- Summary
- Microsoft Teams live chat will be retired by mid-October 2026. New setups end August 2026, and support stops October 2026, disabling chat message relay. Organizations must remove the chat widget by October 5, 2026, notify users, and find alternative solutions. Historical chat data remains accessible.