MC1449174 – M365 Change Digest

One-line summary

Microsoft Teams live chat is being retired; new customers can't set it up from August 2026, and all support and message relaying ends in October 2026.

Similar updates

Details

Summary

Microsoft Teams live chat will be retired by mid-October 2026. New setups end August 2026, and support stops October 2026, disabling chat message relay. Organizations must remove the chat widget by October 5, 2026, notify users, and find alternative solutions. Historical chat data remains accessible.

Body (from Message Center)

[What and why]

Microsoft Teams live chat is being retired. Starting in August 2026, new customers will no longer be able to set up Microsoft Teams live chat. Starting in October 2026, Microsoft Teams live chat will no longer be supported and will stop relaying customer chat messages from websites to Teams.

This retirement allows us to focus investments on newer customer engagement and communication experiences.

[Rollout schedule]

Early August 2026: New customers can no longer set up Microsoft Teams live chat.
Early October 2026: Microsoft Teams live chat support ends and the service stops relaying customer chat messages.
Rollout completion is expected by mid-October 2026.

[Impact on your organization]

Who is affected

Organizations currently using Microsoft Teams live chat to route customer conversations from their websites into Teams.

Platforms and services

Microsoft Teams
Website integrations using Microsoft Teams live chat

What will happen

Beginning in early August 2026, new customers will no longer be able to configure Microsoft Teams live chat.
Beginning in early October 2026, Microsoft Teams live chat will no longer be supported.
The live chat widget will no longer relay customer chat messages from websites to Teams.
Historical customer chat content stored in the Teams channel used for live chat will remain available and will not be removed as part of this retirement.

[Action required and recommendations]

Administrators using Microsoft Teams live chat should:

Remove the Microsoft Teams live chat widget from all websites by October 5, 2026. On the HTML pages where the widget is embedded, look for the <script> tag with id="chatbot" and remove it.
Notify internal users who rely on Microsoft Teams live chat about the retirement and resulting service interruption.
Review existing customer engagement workflows and implement an alternative solution before support ends.

Learn more

Set up and manage live chat | Microsoft Teams | Microsoft Learn

[Compliance considerations]

No compliance considerations identified. Review as appropriate for your organization.

Raw JSON (for debugging)

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    "ai_summary": "Microsoft Teams live chat is being retired; new customers can\u0027t set it up from August 2026, and all support and message relaying ends in October 2026.",
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    "category": "planForChange",
    "details_map": {
      "Summary": "Microsoft Teams live chat will be retired by mid-October 2026. New setups end August 2026, and support stops October 2026, disabling chat message relay. Organizations must remove the chat widget by October 5, 2026, notify users, and find alternative solutions. Historical chat data remains accessible."
    },
    "id": "MC1449174",
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    "last_modified": "2026-08-06T22:49:16Z",
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