Dynamics 365 – Customer Insights – Data – Target right audience based on signals from earlier campaigns

We are announcing the ability to target the right audience based on signals from earlier campaigns in Dynamics 365 – Customer Insights - Data. This feature will reach general availability on July 31, 2026.

How does this affect me?
This feature allows you to access behavioral data captured by Customer Insights - Journeys, such as emails opened and links clicked, and use it in Customer Insights - Data. The behavioral data from Customer Insights - Journeys is now automatically available in Customer Insights - Data. Key capabilities of this feature include:

• Get data quickly by eliminating the need to build and wait for special data flows to export behavioral data from Dataverse to Fabric, and then into Customer Insights - Data.
• Use the behavioral data to refine segments for precise targeting of customers that includes how they responded (or didn't respond) to previous campaigns.
• Combine Customer Insights - Journeys interaction data with other external data sources to create powerful customer measures for scoring and targeting customers with greater precision.
• Identify customers who weren't responsive to a campaign and retarget them using external systems like Google and Meta by exporting segments.
• Use unification to identify customers with multiple emails and see how they interact with your brand across different contact points, so you can see the customer and not just the email address.

What action do I need to take?
This message is for awareness, and no action is required.

If you would like more information on this feature, please visit:

• Target right audience based on signals from earlier campaigns
• Use Customer Insights - Journeys interaction data in segments and measures (preview)