MC1324856 High
Dynamics 365 Contact Center - Delight your customers with the enhanced chat widget
Summary AI-generated
Dynamics 365 Contact Center gets an enhanced chat widget with faster load times, modern look, and better customization; public preview starts June 15, 2026.
Written by Azure OpenAI (gpt-4.1) from the text of the post below. It can be incomplete or wrong; the original post is authoritative.
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Original post from Microsoft
We are announcing the ability to delight your customers with the enhanced chat widget in Dynamics 365 Contact Center. This feature will reach public preview on June 15, 2026.
How does this affect me?
The updated chat widget improves customer engagement and brand consistency with:
What action do I need to take?
This message is for awareness, and no action is required.
If you would like more information on this feature, please visit Delight your customers with the enhanced chat widget.
How does this affect me?
The updated chat widget improves customer engagement and brand consistency with:
- Faster load times through optimized scripting, ensuring quicker display of the chat button even on slower network connections.
- Modernized look and feel with expanded customization options to better align with your brand and website design.
- Quality-of-life improvements, including enhanced media support for smoother customer interactions.
What action do I need to take?
This message is for awareness, and no action is required.
If you would like more information on this feature, please visit Delight your customers with the enhanced chat widget.