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Teams admin center: Troubleshoot meetings and calls with automatic issue identification and recommendations
MC1193405 · build prod-20251231-200323
Category
stayInformed
Severity
normal
Major change
False
Last modified
2025-12-09 00:10:43
Summary source
Azure OpenAI (gpt-4.1)
Action by (Graph)
Action by (AI)
2026-01-25 00:00:00
Services
Microsoft Teams
Tags
New feature, Admin impact
Master tags
Network
Roadmap IDs
526784

One-line summary

Teams admin center gains enhanced meeting troubleshooting with auto-identified issues, smarter search, detailed telemetry, export, and Copilot integration, rolling out from late January 2026.

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Details

RoadmapIds
526784
Summary
Teams admin center will enhance meeting troubleshooting with automatic issue identification, detailed participant data, smarter search, and M365 Copilot integration. Rollout begins late January 2026, enabling admins to quickly diagnose and resolve meeting and call problems with improved tools and insights.
Platforms
Web

Body (from Message Center)

[Introduction]

We’re introducing significant enhancements to the Meeting Troubleshooting experience in Teams admin center. These updates make it easier and faster for administrators to identify issues during meetings and calls, understand root causes, and take action with confidence.

This message is associated with Microsoft 365 Roadmap ID 526784.

[When this will happen:]

General Availability (Worldwide, GCC): Rollout begins late January 2026 and is expected to complete by mid-February 2026.

[How this will affect your organization:]

Who is affected: Teams administrators managing meetings and calls.

What will happen:

  • The list of In-progress and Completed meetings remains available for each user in Teams admin center > Manage users > {User} > Meetings and calls tab.
  • Screenshot 1: List of meetings for a user

    user settings

  • Existing functionalities are retained.
  • New capabilities include:
    • Issues auto-identified and summarized: We surface likely root issues with your audio, video, and screen sharing experience (network, device, compute, etc.) and show how many people are affected, highlighted when you are viewing the meeting or the participant telemetry.
    • Screenshot 2: Auto-identified issues

      user settings

    • Easier drill-downs: Admins can navigate from the meeting view to a participant view with clearer device and network details and timeline‑based signal charts when real‑time data is available. Additionally, if the administrators are looking for more details, they can Export the participant telemetry for deeper analysis.
    • Screenshot 3: Data for a meeting in progress

      user settings

      Screenshot 4: A participant's meeting details

      user settings

    • Smarter search and filters: Search by meeting ID/code, filter by activity or issue type, and sort by key timestamps.
    • Integrated with M365 Copilot for Admins: Use Copilot in Teams admin center to troubleshoot meetings, analyze trends, find similar issues, or explain telemetry signals.

[What you can do to prepare:]

  • No action is required.
  • Changes will take effect automatically.
  • Once rolled out, administrators can start using the new troubleshooting experience.
  • We welcome your feedback.

Before rollout, we will update this post with new documentation.

[Compliance considerations:]

No compliance considerations identified, review as appropriate for your organization.

Raw JSON (for debugging)

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    "title": "Teams admin center: Troubleshoot meetings and calls with automatic issue identification and recommendations"
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