(Updated) Microsoft 365 admin center: Organizational Messages now support Action Segments for Microsoft 365 Copilot

Updated April 27, 2026: We have updated the timeline. Thank you for your patience. 

[Introduction]

Action Segments empower IT admins to target Organizational Messages using dynamic, pre-defined usage segments. This enhancement helps admins deliver more relevant communications based on user activity. For the Public Preview, there are two Action Segments available: Inactive Microsoft 365 Copilot Users and Inactive Microsoft 365 Copilot Users in Teams.

This message is associated with Microsoft 365 Roadmap ID 503563.

[When this will happen]

• Public Preview (Worldwide): Rollout began in mid-November 2025 and is expected to complete by late January 2026.
• General Availability (Worldwide): Rollout begins in mid-May 2026 (previously late-April) and is expected to complete by late June 2026 (previously late May)

[How this will affect your organization]

• Who is affected:
  • Admins managing Organizational Messages in Microsoft 365.
  • Tenants with Microsoft 365 Copilot licenses (required for Action Segments to apply).
• What will happen:
  • Admins can target messages based on user activity using Action Segments: 
  
  • Two pre-defined segments are available during Public Preview:
    • Inactive Microsoft 365 Copilot Users
    • Inactive Microsoft 365 Copilot Users in Teams
  • No changes to existing admin policies; feature is additive.

[What you can do to prepare]

• No immediate action is required at this time.
• If you want to take advantage of this feature:
• Ensure your organization has Microsoft 365 Copilot licenses (required for Action Segments to apply).
• Review and configure Action Segments in the Microsoft 365 admin center.
• Communicate this change to your helpdesk or support teams.
• Update internal documentation if you detail Organizational Messages or Copilot usage.

[Compliance considerations]

No compliance impacts identified. Review your organization’s policies as needed.