MC1169038 Low
Dynamics 365 Customer Service – Connect AI agents using Model Context Protocol server - updated date
Summary AI-generated
Dynamics 365 Customer Service will support connecting to AI agents via the Model Context Protocol server, enabling account and case management and email drafting, available December 12, 2025.
Written by Azure OpenAI (gpt-4.1) from the text of the post below. It can be incomplete or wrong; the original post is authoritative.
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Original post from Microsoft
We are announcing the ability to connect to AI agents through the Model Context Protocol server in Dynamics 365 Customer Service. This feature will reach general availability on December 12, 2025.
How does this affect me?
With this feature you can now connect Dynamics 365 Customer Service to your agents with the Model Context Protocol server.
This integration provides the following capabilities:
This message is for awareness and no action is required.
If you would like more information on this feature, please visit the Connect AI agents using Model Context Protocol server learn article.
How does this affect me?
With this feature you can now connect Dynamics 365 Customer Service to your agents with the Model Context Protocol server.
This integration provides the following capabilities:
- Create or update an account
- List all accounts
- Create or update a case
- Create a case note
- List cases
- Draft an email response
- Send an email response
This message is for awareness and no action is required.
If you would like more information on this feature, please visit the Connect AI agents using Model Context Protocol server learn article.