MC1164255 – M365 Change Digest

One-line summary

Sales Agent in Microsoft 365 Copilot for Sales, which autonomously engages prospects and manages leads, will reach general availability on March 31, 2026.

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Update: Release of this feature has been updated.

We are announcing the ability to autonomously grow your pipeline with Sales Agent in Microsoft 365 Copilot for Sales. This feature will reach general availability on March 31, 2026.

How does this affect me?
The sales agent works like a new sales rep instead of working on behalf of an existing sales rep. It engages your prospects in a two-way conversation and leads them to a meeting or purchase using the following capabilities:

Research prospects deeply.
Send hyper-personalized emails to leads.
Send outreach emails to a list of prospects from CRM or a CSV file.
Follow up with leads if it doesn't receive a response.
Respond to questions, handle objections, and ask qualification questions
Hand-off leads to sales reps.

The sales operations manager is the primary persona for the sales agent, and decides the criteria, knowledge, and behavior the sales agent presents.

What action do I need to take?
This message is for awareness, and no action is required.

If you would like more information on this feature, please visit the Autonomously grow your pipeline with Sales Agent article.

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